Help

Getting started

Is PointsGPT legit?

PointsGPT is made by Atllas, Inc. PointsGPT helps you find flights you can book with credit card points. Describe your trip, and we search supported airline award programs and show fare prices in your Amex, Chase, Capital One, Citi, or Bilt points. Our data comes from a licensed flight-data provider. We do not book. We never take payment for travel and never touch your loyalty accounts. We never ask for bank or airline logins.

Your first search is free. Save your first search and run it for free when the wait shown in your account ends. Pro lets you run it now. Pro costs $99.99 a year or $34.99 a month. Both renew until you cancel. You can cancel in Settings. Prices and offers can vary by account. Email hello@pointsgpt.app for account, search, or billing support, or type “Talk to a person” in chat.

How do I get started?

Enter your US phone number and the six-digit code we text you. Use the same number on the web and iPhone to access the same account. New members choose their cards and enter their name, then describe a trip in chat.

We ask one question at a time for missing trip details, with two to four relevant choices. Give an exact traveler count: the quick choices cover one to four people, and you can type a number up to nine.

Is there an app?

Yes, on iPhone: Get PointsGPT on the App Store. There is no Android app. Use your web browser on Android or a computer.

Why does the app look different during a holiday?

Around Halloween, Thanksgiving, and Christmas, the new-chat screen shows holiday airport art, a holiday greeting, and one holiday trip idea. During a search, a holiday departures board with made-up places shows under the search status, just for fun, with holiday travel tips. Results and prices stay the same. To turn it off for that holiday, open the menu, choose the holiday look, and turn off the switch.

Why do I choose a plan before signing up?

Some new members choose a plan first. We check stored fares without requesting new supplier fares; the live search starts after you enter your name and verify your phone. Finish signup to link a paid plan to your account, or to see free results if you decline both offers.

Paid but closed the page before adding your phone? Email hello@pointsgpt.app with your phone number and the email you paid with, if provided. We’ll link Pro to your phone.

Searching and results

What do you search?

PointsGPT checks award availability and prices for your route. We search 22 airline programs across the major alliances and several independent airlines. See every airline program we search. We do not publish our data suppliers.

Which airports do you use?

Name a city, airport, or region. Include the country for shared city names, such as London, Canada. If it’s unclear, we offer airports and wait for your choice.

A city search includes its airports at both ends; each fare names the airports. Use a code such as YYZ for one airport. A region searches airports within it, using the main airports for a destination region. We name them so you can change them. Your Home cities don’t replace a departure region elsewhere.

On the web, save departure cities under Settings → Travel → Home cities. On iPhone, use Settings → Home cities. Each starts with all its airports; you can exclude individual airports. Route in chat controls your current trip separately. Comparing cities keeps useful options from each, including lower points prices or listed fees.

Why do results include a nearby departure airport?

We search your requested airport first. After a completed search with no matching fares, we may check up to two large airports in the same country within 300 km (about 186 miles), measured in a straight line. Airports serving your destination area are excluded. Past coverage to your destination takes priority, then distance; past coverage doesn’t prove current availability.

If those searches also finish empty, we may check one unsearched major hub within the same country and distance limit. Trip details stay the same. We explain the departure change and flag data too old to confirm availability. Nearby fares appear as flight results; you arrange travel to that airport separately.

We may then offer another eligible airport, such as “Search from San Jose (SJC).” We don’t search it or compare prices until you accept. Accepting updates Route but keeps your destination, dates, travelers, cabin, stops, points limit, bags, and supported time choices. Afterward, we may offer another airport from the original list, even if no usable fare appeared. We don’t add airports around the accepted departure.

Route stays unchanged until you accept. Nearby searches never change Home cities. No matching award fares doesn’t mean no flights operate. Supplier errors, interruptions, partial searches, and supplier-limit stops are failures, not empty results, and don’t trigger the next-airport offer.

How do dates and round trips work?

Give departure and return ranges in chat or on the setup calendar. With two dates such as “Jan 1–4,” we use the second when you ask for the return. Ranges can overlap or share a day, but the return range can’t start before the first departure day. Without return dates, we look 7–14 days after departure.

We search only the requested direction, or each direction separately for a round trip. You can request both in one message. We search every day in both ranges and show the cheapest outbound-and-return pair you can fly in order first. This compares the best fares returned, not every seat. You book separately; the total adds both fares, not an airline’s round-trip price.

For a destination region such as Europe, we price outbound fares to several cities, then ask you to choose a city before searching its return. For an open destination, answer “Flexible,” “Anywhere,” or “Surprise me.” Current choices cover Europe, Asia, and the Middle East and keep your departure, dates, cabin, travelers, and points choices.

How do I change search options?

Open Search options at the left of the message box, at every screen width, to change Route, Cabin, Stops, or Points limit. Each row shows its current value. Choose Points limit to cap the points cost; your approximate balance doesn’t filter fares. On the web, enter a custom limit in thousands, then select “Set points limit,” or “Search again” if fares are already shown.

On the web, a search leads with the highest cabin turned on in Settings → Travel → Cabin that has seats. Free members see Economy first, with a locked tab for each premium cabin turned on. A cabin picked in Search options applies to that search only. Tap “Search again” if results are shown. On iPhone, tap Done to close a filter or Settings.

Ask for times such as leaving after 5 pm, landing before noon, no red-eyes, or short layovers. We check flights at the listed points price; if none fits, we say so and name the closest flight.

Naming an airline, even “Delta only,” doesn’t narrow the search. We check every covered program on that route and explain what we found for your airline.

How do I choose more than one cabin?

On the web, open Settings → Travel → Cabin. On iPhone, open Settings → Cabin. Turn on each cabin you want; at least one stays on, and new members start with Business only. “Watch this route” watches the cabin of the tab you have open.

How fresh is availability?

We show fares seen in the last three days. For older data, chat says so and suggests the closest recent fare found. Availability can change: confirm the seat with the airline before transferring points.

Why do some fares show a cash price?

Under a fare’s details, a box can show what the same flight costs in cash on Google Flights, and how long ago we checked. Tap it to open that search on Google Flights. If we can’t match the exact flight, it shows the cheapest cash fare on that route, day and cabin, marked “from.” For a group it’s the price for each traveler, and on a round trip each flight is priced one way. Cash prices change during the day, so check before you book. When a fare shows “Check the cash price of this flight” instead, tap it and we look the price up.

On the same flight, it also says what each of your points is worth there: the cash price, less the taxes you’d pay anyway, divided by the points. Under 1¢ a point, it turns green and says to pay cash instead. If Google Flights had no matching fare, there is no box, or after a check it says no price was found. We never estimate a cash price.

What if my search is interrupted?

We try to recover the answer. If recovery fails, tap “Try again” to resend the same question.

What is a 2-ticket route?

Two one-way award tickets connect through a hub. Book each separately. If the first flight is late, the second ticket doesn’t protect your connection.

Can you find hidden-city tickets?

Yes, with Pro, on request. You book beyond your destination and get off at the connection. We show these only for savings of at least 25% of the miles, one way and carry-on only. This breaks airline rules and can cost you your miles.

Cards and points

Which points can I use?

We price fares in Amex Membership Rewards, Chase Ultimate Rewards, Capital One miles, Citi ThankYou Points, and Bilt Points. Tell us your cards and, optionally, an approximate balance; “not sure” is fine. We never ask for bank or airline logins.

Add airline miles under Settings → Cards and miles. Those fares show the program’s miles and book on its website. If a saved card transfers there, booking steps offer an optional transfer if you’re short. Cards or miles shared in chat are saved with confirmation; tap Undo to remove them.

Can I see fares my cards can’t book?

Results favor fares your cards and miles can book. Turn on Show every program under Settings → Cards and miles to see every fare on a route. Other fares name the card needed, such as “Needs a Citi card.”

Free, Pro, and billing

What does Free include?

Five searches a week, with economy points prices, dates, flight details, and booking steps. Premium-cabin tabs preview what Pro unlocks from the same search. Your allowance resets one week after account creation and weekly after that; the counter shows the next reset.

Each completed search counts, even with no matching fares. Clarifying questions, failed searches, reopening saved results, and recovering the same reply don’t use another search. Referral searches are used after your five weekly searches.

What happens when I run out of searches?

The out-of-searches card shows when you can search again. If you agreed to signup texts about account updates and haven’t opted out, the search reminder starts on. Select “Don’t text me” to turn it off, or add an email reminder.

If your saved trip offers an invite link, a friend’s eligible signup unlocks the search early without payment. Sharing alone doesn’t unlock it. The original opening time doesn’t change.

What does Pro include?

Unlimited searches, every cabin, immediate access to your saved search, and fuller fare alerts, including the flight date and program.

What does Pro cost?

Pro costs $99.99 a year or $34.99 a month.

Pro+ costs $299 a year or $74.99 a month: everything in Pro, with your own booking pro who books it with you. On Free, you can pick Pro or Pro+ and pay right in the chat, where a search shows what it unlocks, or from Upgrade.

If you choose to wait for your free search instead, we may offer your first year of Pro for $49.99, then $99.99 a year.

Some new members see their price locked for a set time on their first upgrade card. After it ends, Pro is $149 a year and Pro+ $399 a year. A plan you already pay for keeps its price.

An eligible friend’s link gives $10 off your first year of annual Pro: $89.99 today, then $99.99 a year. It can’t be combined with another offer.

Prices are in US dollars and renew until canceled. Offers and prices can vary by account. Check the charge and renewal price before paying.

How do I cancel?

For a web plan, open Settings → Account → Manage subscription. Monthly plans may ask why and show an offer. Free trials may first offer a push or email reminder 2 hours before ending, then an offer. Every step lets you continue to cancellation on Stripe. Manage each subscription separately if several are listed.

Some members see a newer page: it asks why, offers one option, and cancels directly with “Cancel anyway.” Paid monthly or yearly access lasts through the paid period; a free trial ends immediately.

For an App Store plan, open iPhone Settings → your name → Subscriptions.

What if a payment fails?

Pro turns off until payment succeeds. Stripe retries over the next few days; Pro returns after a successful payment. To pay now or change your card, open Settings → Account on the web → Update payment. Upgrading opens that same payment, not a second plan.

Can I get a refund?

Canceling stops renewal, not a past charge. For a yearly plan bought on our website, if we showed no award seats for your trip in the first 7 days, email or text us within 7 days for a refund of your first payment. See the terms.

For a charge that looks wrong, tell the chat or email hello@pointsgpt.app. A person from the team replies within 24 hours.

Fare watches and alerts

When do I get a fare alert?

We watch every dated trip you search and check through the day. When a trip gets at least 5% cheaper than the last fare we showed or sent you, or a first fare is found, we send a push and a text. You get at most one alert in 24 hours.

We watch up to 20 trips at a time.

Watches also start when no fares match your trip or requested cabin; other cabins’ fares are shown when available.

A push needs the app with notifications on. A text needs your agreement to texts. On a free account, alerts start once you agree to texts about your account and offers.

A free account’s alert shows the route and the points. Pro also shows the flight date, program, number of travelers, and watched dates.

What does a watch keep from my search?

Your watch keeps your search dates, number of travelers, and nonstop choice, including requests typed in chat. Nearby dates in search results don’t widen those dates.

The price an alert must beat comes only from fares on watched dates your saved cards can book. If none shown qualify, your watch waits for a first fare.

An alert can still include a fare your cards cannot book, for example when we don’t have your cards on file. Save cards under Settings → Cards and miles.

How do I stop or restart a watch?

Open Saved fares in the menu. “Open chat” returns to the original conversation. “Stop watching” turns a route off until you tap “Watch this route” below an answer; it then says “Watching.” Starting a watch manually before any fare is found requires Pro. If loading or changing a watch fails, tap “Try again.”

Round trips have a watch in each direction. Stopping either stops both. You can also ask chat to list watches or stop alerts; it names what will stop and asks for confirmation.

Booking and sharing

How do I book?

Tap Book: confirm the seat, transfer points if needed, then book with the airline program. The first step opens a prefilled award search when supported. For fares booked with your own airline miles, a transfer step appears only if a saved card transfers there, and it’s optional.

For card-points fares, we show when the seat was last seen, the airline account needed, the transfer ratio, usual transfer time, and current bonus. Unpublished ratios or times are omitted. Saved answers flag an expired bonus because their points price still includes it.

The transfer step links to airline signup when available and opens your issuer’s transfer page, or its sign-in page if none exists. “How to transfer” gives steps and the issuer’s guide, including Amex’s fee for transfers to US airlines.

PointsGPT never books, holds, or sells tickets. Confirm availability first: point transfers cannot be undone.

How do you check transfer bonuses?

We check every morning. A bonus needs two travel-site sources, or one plus the issuer. If sites disagree, we use the lower bonus and earlier end date; the issuer takes priority. Targeted offers are excluded. After three days without a successful issuer check, fares omit its bonuses until checks recover.

Can a person help me book?

Pro members can use a human concierge, free for a limited time. Under Book, tap “Book with a human concierge” and choose a 30-minute Calendly video call. They check the seat and guide you while you transfer and book. We never ask for airline or card passwords.

Pro+ members can book with Nicole, our points concierge, from “Pick a time with Nicole” on Welcome to Pro+ after payment or starting its free day. Your name and trip are filled in. Later, open Concierge calls below Refer & earn in the menu, or on your Pro+ plan in Settings. Both web and iPhone offer these rows and fill in your name on Nicole’s Calendly.

How do I share a fare?

Tap the send icon beside Book. “Share this flight” opens your device’s share sheet; “Copy link” copies a link to that exact fare.

Account and support

How do I rename, pin, archive, or delete a chat on the web?

Select “…” beside a chat in the menu for Share, Rename, Pin or Unpin, Archive, and Delete. Pinned chats appear under Pinned above Recents; renaming or pinning keeps their time order. Archive hides a chat until you restore it in Settings → Account → Archived chats. Delete asks “Delete chat?” and removes the chat permanently.

How do I switch to dark mode on the web?

Open Settings → Appearance → Mode and choose System, Light, or Dark. System follows your device, and your choice is saved on your account and device. Plans and checkout keep their own look in every mode.

How do you protect my data?

We store account, search, and preference data needed for the service. Stripe handles card numbers. Read our Privacy Policy for details and deletion steps.

How do I refer a friend?

Open “Refer & earn” in the web or iPhone menu to copy or share your link and read the current reward terms. We also show your link once just after you pay for Pro.

How do I send feedback?

Select “Send feedback” in the web or iPhone menu. Your open chat is included with your note so we can see what happened. Guests can use the feedback page.

How do I delete my account?

Open Settings → Account → Delete account. Stripe members may first see a one-time offer; select “No thanks, delete my account” to continue immediately. Otherwise, read the confirmation before continuing.

Deletion permanently removes your account and saved data and cancels a Stripe subscription. Cancel an App Store subscription in your Apple account settings.

How do I get help?

Email hello@pointsgpt.app for account, search, or billing support, or type “Talk to a person” in chat. A person from the team replies within 24 hours.

Guides

Where can I learn more about award travel?

Read how the award search tools compare and what real routes have cost in points.

• PointsGPT, PointsYeah, Seats.aero, and point.me Compared
• How Many Points to Fly to Bangkok in Business Class?
• How Many Points to Fly to Hong Kong in Business Class?
• How Many Points Do You Need to Fly to Delhi?
• How Many Points to Fly to Rome in Business Class?

See all guides